Man And Van Leyton Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Leyton provides moving, transport, loading, unloading, and related services to customers in the United Kingdom. By making a booking, the customer agrees to these terms, which are intended to create a clear understanding of what is included, what is not included, and how both parties are expected to act before, during, and after the service. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and “you” or “the customer” means the person requesting the service or authorised to make decisions on behalf of the person receiving the service.

These terms apply to domestic, office, and general transport work carried out by Man And Van Leyton, whether the service involves single items, part-load moves, or larger removals within the scope agreed at booking. They are designed to support fair trading, safe operations, and reasonable expectations. Nothing in these terms affects any rights you may have under applicable consumer law in the UK.

By proceeding with a booking, you confirm that you have read and understood these terms, that the information you provide is accurate, and that you are authorised to request the service on the relevant date. If any part of these terms is found unenforceable, the remaining provisions will continue to apply in full.

Booking Process

A booking with Man And Van Leyton is usually formed after an enquiry, followed by a quotation or estimate based on the information supplied by the customer. The quote may be based on item descriptions, floor access, loading conditions, distance, time required, and any additional labour or vehicle needs. Unless expressly stated otherwise, quotations are valid only for a limited period and may be revised if the scope of work changes or if new information is provided before the move.

To secure a booking, you must provide accurate details about the items to be moved, collection and delivery locations, access restrictions, parking availability, time constraints, and any special handling requirements. If the service involves dismantling, reassembly, fragile items, stairs, long carries, or waiting time, these should be disclosed at the time of booking. We rely on the information you give when allocating vehicle size, staffing, and time slots.

A booking is considered confirmed only when we have accepted the job and, where applicable, received any requested deposit or prepayment. Confirmation may be given by message, email, or other written means. A confirmed booking does not guarantee a fixed arrival minute unless a specific time window has been agreed. Reasonable delays may occur due to traffic, weather, prior jobs, or access issues.

Customer Responsibilities Before the Move

The customer must ensure that all items are ready for collection at the agreed time, unless packing or preparation services have been separately arranged. Items should be properly packed and labelled where appropriate, and any hazardous or prohibited materials must be removed before the move begins. The customer is responsible for obtaining permission for parking, entry, lifts, loading bays, or access arrangements where needed.

If there are particularly heavy, awkward, valuable, or delicate items, you must tell us in advance. We may refuse to move items that are unsafe, illegal, or likely to cause damage due to their condition or weight. If an item’s size or condition is materially different from what was described at booking, we may adjust the price, amend the service, or decline to carry the item where safety or legality is in question.

Where keys, codes, permits, or access arrangements are needed, the customer must ensure they are available at the correct time. If our team cannot complete the work because access has not been arranged properly, waiting time, aborted journey fees, or additional charges may apply. We will use reasonable care in handling property, but we are not responsible for delays caused by inaccurate information or missing access arrangements supplied by the customer.

Payments and Charges

Unless otherwise agreed, charges for Man And Van Leyton services will be based on the quotation accepted by the customer, or where no fixed quotation has been provided, on the applicable hourly rate, minimum charge, or agreed estimate. Charges may include labour, vehicle use, fuel, waiting time, congestion or parking costs, tolls, and any additional work requested by the customer on the day of the job. All prices should be understood as exclusive of any extra services not expressly included in the original booking.

Payment terms will be confirmed at booking or on arrival. We may require a deposit, advance payment, or full payment before the service starts, especially for large jobs, repeat changes, same-day bookings, or higher-risk work. If payment is due on completion, it must be made immediately when the job has finished unless otherwise agreed in writing. Accepted payment methods may vary and may include bank transfer, card payment, or cash, subject to prior arrangement.

If the customer fails to pay on time, we reserve the right to suspend further work, retain possession of goods where lawful to do so, and recover any reasonable costs incurred in seeking payment. Any unpaid balance may attract administration charges and, where permitted by law, statutory interest. If the customer disputes an invoice, the undisputed part of the invoice must still be paid on time while the issue is investigated in good faith.

Cancellations, Rescheduling, and Waiting Time

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether the job has already been allocated staff, a vehicle, or specialist equipment. If cancellation occurs after we have begun travelling to the job, after arrival, or after work has started, the customer may be liable for the full or partial charge for the service, together with any costs reasonably incurred.

If the customer requests a change to the time, location, volume, or nature of the service, we may treat this as a revised booking. Revised bookings are subject to availability and may require an amended quotation. We are not obliged to accept changes that materially alter the original agreement, though we will act reasonably where possible.

If we are unable to complete the job because the customer is not available, the premises are inaccessible, or goods are not ready within a reasonable period, waiting time or aborted job fees may apply. Where an alternative time is offered, it will be subject to our schedule and operational availability. Repeated late cancellations or material changes may result in refusal of future bookings.

Service Standards and Liability

We will carry out the service with reasonable skill and care and in a professional manner. Our team may refuse to undertake any task that appears unsafe, unlawful, or beyond the scope of the agreed booking. The customer must ensure that floors, walls, lifts, stairwells, and access routes are suitable for the movement of goods and that any vulnerable surfaces are protected where appropriate.

We are not liable for pre-existing damage, hidden defects, wear and tear, or damage caused by poor packing, unsuitable containers, or items that are structurally weak. Where the customer has packed items themselves, responsibility for the adequacy of packaging remains with the customer unless we agreed in writing to pack the items. We are also not responsible for losses arising from inaccurate inventory, undeclared goods, or incorrect information supplied before the move.

Our liability for loss or damage, whether in contract, negligence, or otherwise, will be limited to the reasonable repair or replacement cost of the affected item, subject to any applicable exclusions, evidence of value, and the circumstances of the incident. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Customers should consider their own insurance arrangements for valuable or irreplaceable goods.

Goods, Access, and Property Conditions

Where we are asked to move items through tight access, stairs, narrow doorways, loft spaces, or areas with limited parking, we will take reasonable care but cannot guarantee that every item can be moved without risk. If we determine that an item is too large or too fragile for safe handling, we may stop work on that item and advise an alternative approach. Any decision made in the interests of safety will be final for the purposes of the job on that day.

The customer should remove or secure loose parts, personal data, and removable accessories before the move begins. We are not responsible for loss of confidential papers, digital devices, or unsecured contents if they are left exposed or improperly packed. If we are asked to disconnect or reconnect appliances, assemble or dismantle furniture, or undertake any task beyond standard loading and transport, this must be agreed in advance and may incur additional charges.

Items left in our vehicle, storage area, or in transit remain subject to the agreed service terms, but the customer must collect or receive them at the agreed delivery point. If goods are left uncollected because of customer failure, additional storage or return charges may apply. We may dispose of unclaimed items only where permitted by law and after reasonable notice, where such notice is practicable.

Waste Regulations and Prohibited Items

Man And Van Leyton may provide transport for waste, clearances, and disposal-related work only where the activity complies with applicable waste legislation in the UK. The customer must accurately describe any waste or unwanted items in advance so that we can determine whether the job is lawful and appropriate. We may require details of the waste type, estimated volume, source, and destination before accepting the booking.

It is the customer’s responsibility to ensure that waste presented for removal is legal to transport and that no hazardous, clinical, or controlled substances are included unless we have expressly agreed and are properly authorised to handle them. Prohibited materials may include items such as asbestos, chemicals, oils, gas bottles, medical waste, batteries in unsafe condition, and any item that requires special licensing or treatment. We may refuse any waste load that appears unsafe, contaminated, or misdeclared.

Where we are lawfully engaged to remove waste, we may require the customer to separate recyclable, general, and restricted materials in advance. We reserve the right to issue evidence of lawful disposal where appropriate and to decline any item that would place us in breach of licensing, carrier, or duty-of-care obligations. If the customer misrepresents waste as ordinary household goods, any resulting fines, charges, or enforcement action caused by that misrepresentation may be passed to the customer where permitted by law.

Delays, Force Majeure, and Changes Beyond Our Control

We are not responsible for delays or failure to perform the service where such delay or failure results from events outside our reasonable control, including severe weather, traffic disruption, road closures, accidents, strikes, fuel shortages, equipment failure not caused by negligence, or government action. In those circumstances, we will try to keep the customer informed and, where possible, arrange a revised time or date.

If the service must be postponed because of events beyond our control, any deposit already paid may be transferred to a rearranged booking where reasonably practical. If no alternative date can be arranged, any refund will be considered fairly based on work already carried out and costs already incurred. We will not be liable for indirect losses arising from delay, including missed appointments, loss of earnings, or consequential business disruption, unless required by law.

We may also amend a booking if doing so is necessary for safety, compliance, or operational reasons. Any such amendment will be communicated as soon as reasonably possible. A customer may choose not to proceed if a material change cannot be accepted, but fees for work already undertaken or costs already incurred may still apply.

Complaints, Notices, and General Provisions

If a customer believes there has been a problem with the service, the issue should be raised promptly so that it can be reviewed fairly and while the facts are still fresh. We may ask for supporting details, photographs, or a written account of the incident. Raising a complaint does not automatically remove the obligation to pay for the undisputed part of the work already completed.

Any notice relating to cancellation, amendment, dispute, or claim should be provided in a clear written form so that it can be reviewed accurately. A delay in notifying us of an issue may limit our ability to investigate or remedy the matter. No waiver of any term will be effective unless agreed by us in writing.

These terms, together with the booking details agreed with the customer, form the entire agreement between the parties for the relevant service, unless separate written terms apply. If any inconsistency arises between a written quote and these terms, the specific written quote will take priority to the extent of the inconsistency.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, subject always to any mandatory consumer rights or alternative dispute arrangements that may apply under UK law.

If any provision of these terms is held invalid, unlawful, or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right.

By booking with Man And Van Leyton, the customer acknowledges that these terms are intended to create a fair and practical framework for service delivery, payment, risk management, waste compliance, and lawful business conduct. The aim is to ensure that each move, transport job, or clearance is carried out efficiently, with appropriate care, and in line with relevant UK requirements.